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Frequently Asked Questions

WHAT CAN PSYCHOLOGY HELP WITH?

Psychology provides therapy that guides people through their emotional, behavioural and interpersonal problems including dealing with feelings of depression, anxiety, worry, stress, and anger. Psychologists are trained to help individuals manage both specific mental health issues and everyday life challenges.

Therapy is a teamwork process between the person seeking help and the therapist. This relationship creates a safe space where individuals can talk openly about their thoughts and feelings without fear of judgment.

WHAT APPROACHES OR THERAPIES ARE AVAILABLE?

Our psychologists offer a huge range of therapies - all are evidence-based and tailored to client needs and preferences. Specific therapeutic approaches available include: Cognitive Behaviour Therapy (CBT), Acceptance & Commitment Therapy (ACT), Schema Therapy, Dialectical Behaviour Therapy (DBT), Mindfulness-Based Therapies, Exposure & Response Prevention (ERP), Trauma Focussed Cognitive Behaviour Therapy (TF-CBT), Eye Movement Desensitisation & Reprocessing (EMDR), Motivational Interviewing, Solution-Focussed Therapy, Emotional Freedom Techniques (EFT - tapping), Psychodynamic Therapy, Family Systems Therapy, Couples Therapy, Positive Parenting, Gentle Parenting, Anger Management, and more!

HOW LONG DOES EACH THERAPY SESSION TAKE?

Sessions are typically 50 minutes. It is a good idea to arrive a few minutes before your session is due to start as there may be paperwork or questionnaires for you to complete prior to your session.

DO I NEED A REFERRAL FROM MY DOCTOR?

While a referral is not necessary to see a psychologist, you will need an appropriate referral if you intend to claim a Medicare rebate for your session. Our reception staff can help you to understand the referral requirements and how much your rebate will be.

DO YOU OFFER BULK-BILLING (NO OUT-OF-POCKET EXPENSES)?

We do not offer bulk-billing.
While a Medicare rebate may be available for your session, there will also be an out-of-pocket expense. See our Fee information page or speak with our reception staff who can let you know the fees applicable to your therapy sessions and how much you may receive back from Medicare (if applicable).

WHAT ARE THE CLINIC HOURS?

Our clinic is open business hours, 9am to 5pm, Monday to Friday.
We don't offer after hours or weekend appointments.

WHAT IS THE DIFFERENCE BETWEEN CLINICAL, GENERAL & PROVISIONAL PSYCHOLOGISTS?

Searching for a psychologist and wondering about the difference between a registered (general) psychologist and a clinical psychologist? You’re not alone. Many people ask this question when booking their first appointment or while receiving a referral from a GP.

The good news is that all registered psychologists in Australia, whether they hold an area of practice endorsement, are trained to provide comprehensive, evidence-based psychological care. The main practical difference most clients encounter is the amount of Medicare rebate available this is determined by government policy, not by differences in treatment methods or outcomes.

Below is information detailing what registered and clinical psychologists do, how their qualifications and training pathways compare, and why you can feel confident booking with a registered psychologist who has the experience and training to support your needs.

 

All psychologists in Australia must meet professional standards set by the Psychology Board of Australia. Whether a psychologist holds general registration only, or an additional area of practice endorsement (such as clinical psychology), they must meet the same threshold competencies in knowledge, skills, and safe professional practice.

In Australia, all psychologists first gain general registration after completing at least six years of university-level education and supervised training. This can be achieved through several different pathways:

A four-year accredited undergraduate psychology degree, plus a two-year supervised internship (the 4+2 pathway, now closed to new applicants), with successful completion of the National Psychology Exam.

A five-year sequence (an accredited four-year psychology degree plus a one-year graduate diploma), followed by a one-year supervised internship (the 5+1 pathway), and passing the National Psychology Exam.

Completing an APAC-accredited two-year postgraduate degree, such as a master’s in a specific area of psychology like health, forensic, or organisational psychology. Some higher degree graduates may be exempt from sitting the exam, depending on their course and the current registration rules.

Once registered, psychologists may choose to complete additional training and supervised practice to gain an area of practice endorsement (such as clinical, forensic, health, neuropsychology, organisational, or educational and developmental psychology). Endorsement allows a psychologist to use a protected specialist title (e.g., “Clinical Psychologist”) in addition to their general registration, but all psychologists, including those with endorsements, maintain their general registration.

Clinical psychologists complete a two-year APAC-accredited university program typically a master’s or doctoral degree in clinical psychology. After graduating, they must undertake a registrar program for clinical endorsement. This registrar program involves working in a clinical role, with regular supervision by an approved supervisor to review clinical work and ensure all required professional competencies are developed and demonstrated before the endorsement is granted by the Psychology Board of Australia.

The main practical difference between registered and clinical psychologists is the Medicare rebate amount. Under the Better Access initiative, clients seeing a clinical psychologist receive a higher rebate ($145.25 per session) than those seeing a registered psychologist ($98.95 per session). This is a policy decision and does not indicate a difference in competency, scope of practice, or the quality of care delivered.

Peak bodies such as the Australian Association of Psychologists Inc (AAPi) have consistently advocated for a single-tier Medicare rebate, emphasising that there is insufficient evidence showing clinical endorsement leads to better outcomes for clients. The current two-tier system has been criticised for creating financial and access barriers, particularly in rural and regional areas where most psychologists hold general registration.

The most recent available data shows that approximately 30% of psychologists in Australia hold clinical endorsement, while around 70% are registered (general) psychologists without a clinical endorsement.​

This means for every 10 psychologists:

  • About 3 are clinical psychologists (with clinical endorsement)

  • About 7 are general psychologists (without clinical endorsement; some may hold other endorsements, like forensic or health, but clinical is by far the most common)

These proportions can shift slightly as the workforce changes, but most practising psychologists in Australia continue to hold general registration only.

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A Provisional Psychologist has completed at least 4-5 years of academic study and is in their final stages of undertaking practical experience before achieving full registration as a Psychologist. During this final stage of training, Provisional Psychologists receive extensive supervision with an experienced fully registered Psychologist and AHPRA Board Approved Supervisor. Senior clinicians oversee the treatment process with the aim of ensuring a high standard of care for every client. This gives Provisional Psychologists an opportunity to draw on the experience from senior clinicians.

As they are fresh to the industry, Provisional Psychologists tend to immerse themselves in the learning experience, and seek knowledge in theories, modalities, and approaches. They tend to be highly passionate about honing these skills and utilising evidence-based psychological approaches in therapy.

CAN I CHANGE THERAPISTS IF I WANT?

Occasionally a client will just not feel comfortable with a particular psychologist - they might not 'gel' or might find they don't feel a 'connection. It is really important that clients DO feel comfortable with their psychologist or there is a risk that their goals will not be achieved. It is a very personal relationship, one in which you share a lot of private information. While it is normal to feel a bit awkward or wary at first (your psychologist starts out essentially as a total stranger to you), if you don't feel a connection after a few sessions, we should think about whether you would benefit from working with a different psychologist.

You can change psychologist at any time - it is your right. There is no disadvantage to you for changing psychologists. You will start afresh with a new opportunity for us to help you achieve your goals. Psychologists understand how important the connection is and so will not be hurt or annoyed. They will be happy that you are doing what is right for you! To make a change, you can either speak with your current psychologist or you can talk to our Practice Manager or the Practice Director. We are all here to help you.

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